Return Policy

Our refund policy is 30 days, if you have purchased an item that is past 30 days,unfortunately we cannot offer you a credit or exchange.

To be eligible for a return, your item must be unused and in the same conditionas the item you received. It must also be in the original packaging. Non-
returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if
applicable): Any item that is returned more than 30 days after delivery.

Refunds (if applicable) Once your return is received and inspected, we will sendyou an email to notify you that we have received your returned item. We will alsonotify you of the approval or rejection of your refund. If you are approved, thenyour refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Delayed or Unreceived Refunds (if applicable) If you have not yet received your
refund, please first double-check your bank account. Next, contact your creditcard issuer. The refund will be officially credited within 5-9 business days. Thencontact your bank. Refunds typically require processing time to appear in youraccount. If you have completed all the above steps and still haven't received your refund, please contact us at service@biocellora.com. Sale items (if
applicable) Only regular priced items may be refunded, unfortunately sale items
cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or
damaged. If you need to exchange it for the same item, send us an email at
service@vitaexff.com.

Gifts If the item was marked as a gift when purchased and shipped directly toyou, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the
order shipped to themselves to give to you later, we will send a refund to the gift
giver and they will find out about your return. Shipping

You will be responsible for paying for your own shipping costs for returning youritem. Shipping costs are non-refundable. If you receive a refund, the cost ofreturn shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to
reach you, may vary.

If you are shipping an item over $75, you should consider using a trackableshipping service or purchasing shipping insurance. We don't guarantee that wewill receive your returned item.